Help Desk Agent
Job Responsibilities
- Provide technical assistance to customers via phone and email.
- Perform remote troubleshooting using diagnostic techniques.
- Identify the best solution based on customer issues and details.
- Guide customers through the problem-solving process.
- Escalate unresolved issues to next-level support.
- Maintain accurate records of issues and resolutions.
- Provide information on IT products and services.
- Follow up with customers to ensure satisfaction.
- Identify and suggest improvements to support procedures.
Requirements
- Proven experience as a Help Desk Technician or in a similar customer support role.
- Tech-savvy with knowledge of IT Ticketing systems (e.g., GLPI ),databases, and remote-control tools.
- Strong understanding of computer systems, mobile devices, and tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills and a customer-oriented mindset.
- Calm and professional approach under pressure.
Careers FAQ
We offer a variety of roles across departments, including software development, consultancy, project management, and more. Check our career page for the latest openings and job descriptions.
We value individuals who are passionate about innovation, have a strong work ethic, thrive in collaborative environments, and are committed to delivering excellence in their respective fields.
Our recruitment process typically involves initial screening, interviews with relevant team members or managers, technical assessments (if applicable), and final evaluations. We strive to ensure a transparent and fair process for all candidates.